Warranty Policy

SERVICES – POLICIES

TO ENSURE THE INTERESTS OF CUSTOMERS & THE REPUTATION OF THE COMPANY

 

• Please check the goods and money before leaving the counter. After you leave C13 the Company will not be responsible for resolving any complaints or errors.

 

• Please keep the Sales Invoice Warranty And Product Inspection Certificate to serve the exchange and warranty of products. Without a Sales Invoice Guaranteed Paper and Product Inspection Certificate, the Company will not apply preferential regimes under the current regulations or may refuse to exchange and sell.

 

• When reselling goods, you bear all quality inspection costs. When removing the staff from the drive witnessed by the customer.

 

• Please check the goods, keep the Invoice Certificate of Guarantee and Product Inspection Certificate.  In case you lose your Invoice or Certificate of Guarantee or The Certificate of Product or Product Inspection is no longer intact, the Company will acquire it as agreed upon or have the right to refuse to buy it.

 

Warranty policy

Gold 9999	Ensuring the quality of golden age: All products sold by the Company are guaranteed the quality of golden age stated on the Sales Invoice Guaranteed Paper.
	Free warranty, repair of defective products due to production techniques.
	Free ultrasound, polishing, xi lifetime product
	Free inscription of names and motifs on the product.
	Free ring size adjustment. Customers pay a fee in case the size repair is compensated for gold, calculated according to the listed gold age of the product at the time of payment.
Italian Gold 750	Ensuring the quality of the golden age stated on the Sales Invoice Guaranteed Paper.
	Refurbishment, polishing permanent product refresh
	Free carpentry, engraved name on product

Note: No warranty in the case of:

+ Broken products; Deformed or badly damaged.

+ No warranty slips attached

+ Products with promotional attached