Delivery Policy

SERVICES – POLICIES

TO ENSURE THE INTERESTS OF CUSTOMERS & THE REPUTATION OF THE COMPANY

 

  • Please check the goods and money before leaving the counter. After you leave C13 the Company will not be responsible for resolving any complaints or errors.

 

  • Please keep the Sales Invoice Warranty And Product Inspection Certificate to serve the exchange and warranty of products. Without a Sales Invoice Guaranteed Paper and Product Inspection Certificate, the Company will not apply preferential regimes under the current regulations or may refuse to exchange and sell.

 

  • When reselling goods, you bear all quality inspection costs. When removing the staff from the drive witnessed by the customer.

 

  • Please check the goods, keep the Invoice Certificate of Guarantee and Product Inspection Certificate.  In case you lose your Invoice or Certificate of Guarantee or The Certificate of Product or Product Inspection is no longer intact, the Company will acquire it as agreed upon or have the right to refuse to buy it.

 

Delivery policy

– Delivery in the inner city of Ho Chi Minh City HCM:

 

  • Delivery fee 25,000 – 30,000 VND depending on your address (Free shipping within 5km). The store hires direct delivery shipper. The goods will be delivered on the day or delivered the next day depending on the time you order and the time the store confirms the order. You are allowed to check your goods and put them on the test when receiving them, and the store also encourages you to carefully check the goods and invoices before receiving them.

 

– Delivery in the outskirts of Ho Chi Minh City HCM and other provinces:

 

  • Suburban and provincial freight forwarders if the shipper receives the shipment
  • The store will deliver goods by post office courier (COD). You close the transfer order after the new store to conduct the delivery. If there is a problem with the product, please inform the Store according to the information in the invoice, the store will solve it according to thanh Italia’s return policy. You are not sure about Thanh Italia’s return policy can see here: http://thanhy24k.vn/chinh-sach-thay-doi/
  • Thanh Y will call you to confirm the order and proceed to send the goods to the shipping unit within 24 hours. The delivery time as promised by the post office is from 2 to 5 days. Postal delivery staff deliver goods by route so they will not be able to support delivery by pre-appointment time. In the meantime, please pay attention to the phone so that when delivering the mail will contact you.